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Charlotte Simonsson and Mats Heide published in Journal of Communication Management

Charlotte Simonsson och Mats Heide, both researches at the Department of Strategic Communication, recently got their article "How focusing positively on errors can help organizations become more communicative: An alternative approach to crisis communication" published in the magazine Journal of Communication Management.

journal

The purpose of the paper is to gain new knowledge of how organizational errors can be used to early detect signals of impending crises and thereby develop internal crisis communication. Three communication processes – organizational culture, leadership and learning – that are particularly important for the development of internal crisis communication are focused. The paper also discusses what kind of learning error management supports, and suggests how crisis communication as a practice can be developed. The thesis is that intensified work of improving internal crisis communication is a vital step of becoming a communicative organization, where all coworkers are understood and act as strategic communicators.

Read the article here.

 

 

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The Department of Strategic Communication
Lund University | Campus Helsingborg
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Phone:
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Faculty of Social SciencesCampus Helsingborg