How focusing positively on errors can help organizations become more communicative: An alternative approach to crisis communication
Summary, in English
Findings – The paper offers knowledge about how internal crisis communication can be developed by focusing on errors as resource to anticipate a crisis and as material for organizational learning. Coworkers are mainly focused in the article and are seen as important sources and strategic communicators. It is further emphasized that error management is not a matter of technological solutions, but rather a question of communicative aspects of leadership and organizational culture.
Practical implications – It is suggested that initiatives to develop internal crisis communication is an important step for organizations in becoming communicative organizations, and communication professionals have an important role to facilitate this development.
Originality/value – This paper gives a new understanding of internal crisis communication and the importance of leadership and culture.
Keywords Leadership, Internal communication, Organizational culture, Crisis communication Paper type Research paper
- Institutionen för strategisk kommunikation
Journal of Communication Management
Artikel i tidskrift
Emerald Group Publishing Limited
- Communication Studies
- internal communication
- organizational culture
- crisis communication
- ISSN: 1363-254X