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mats

Mats Heide

communicative organizations, internal communication & internal crisis communication

mats

Crisis Communication in China: A Social Constructionist Approach

Författare

  • Hui Zhao
  • Jesper Falkheimer
  • Mats Heide

Summary, in English

Crisis communication is a field dominated by functionalist and objectivist perspectives even though there are exceptions. With a departure in an alternative epistemology – social construc-tionism – this paper provides a reflective approach to understand crisis communication as a contextual and cultural construction process. Focusing on the social construction of crisis brings a much-needed approach to the field of crisis communication in China. China has en-tered a “risk society” with frequent occurrences of high-profile crises, while the existence of differing and conflicting “public opinion fields” bring consensus and problems of trust in the public sphere. To address these issues, the social constructionist approach focus on the percep-tual aspect of crisis by examining how social reality is produced and reproduced through communication during crisis. Based on a social constructionist epistemology, this paper pro-poses a three-theme analytical framework for future research and practice in crisis communi-cation in China: (1) public perspective, (2) proactive and interactive approach, and (3) com-munity-focused approach.

Avdelning/ar

  • Institutionen för strategisk kommunikation
  • Campus Helsingborg

Publiceringsår

2016-12-01

Språk

Engelska

Dokumenttyp

Konferensbidrag: abstract

Ämne

  • Media and Communications
  • Communication Studies

Nyckelord

  • Crisis communication
  • Social constructionist approach
  • China
  • context
  • sense-making

Conference name

9th International Forum on Public Relations & Advertising and The 3th Strategic Communication & The 1st Annual Conference of the Public Relations Society of China

Conference date

2016-11-02 - 2016-11-04

Conference place

HongKong, China

Status

Published