Internal Crisis Communication is one of the first guides to communication inside organizations, before, during and after a crisis – not just on the acute crisis phase, to provide a complete and holistic guide for managers that will help them manage and contain crises. It includes an in-depth real-life case study, referred to throughout, from the author’s own experience, which makes practical application explicit and the methodology clear.

Strengthened by rigorous academic research and tested in real-life crisis situations, the methods included in this book will be invaluable for communication professionals, security officers and crisis managers, as well as valuable reading for students and researchers interested in crisis and risk management.

It has been a three-year project funded by the Swedish Civil Contingencies Agency, aimed to contribute new knowledge, strategies and methods to public orgnizationswork on internal crisis communication.